Xiamen Airlines' first batch of [Skyline Gentlemen] & TIBA (China) customized training ends!
On January 17, Xiamen Airlines' first batch of elite training for Skyline Gentlemen & Dutch International Butler Academy (China) was successfully completed. The first 20 “Skyline Gentlemen” passed the assessment and obtained the Star Butler Qualification Certification from the International Professional Butler Alliance. The training lasted for half a year. The selection and training of "Gentlemen of Skyrim" successfully concluded.
Hold planting and conserving, gentleman temperament
"Skyline Gentlemen" is a brand-new fist project of the "Xiamen Aerospace Inter-Asia" service series in 2021. It is committed to building a team of Skyline gentlemen with "innovative awareness, professional skills, and international literacy" in an all-round way. Show the world the style of Xiamen Airlines' male crew.
Starting in 2020, Xiamen Airlines’ flight attendant department has combined with high-quality internal and external resources such as the Xiamen Red Cross, the catering department, and the training department to select 20 from the middle level of 237 applicants through a three-stage gradual selection, training and assessment. "Sky Gentleman" has injected new vitality into the further upgrade of Xiamen Airlines' "seven immersive service experiences".
Let's watch the growth path of the "Gentleman of Sky"
The first stage
237 into 108
108 students who passed the preliminary examination entered the first stage of training for "Gentlemen of Sky". The well-designed two-cabin foundation and English courses strengthened the students' foundation and solidly improved their basic business skills.
108 into 50
"Ten Skills for Service Talents", "First Class Basics of Wide Body Aircraft", "Michelin Placing", "Emergency Medical First Aid", "Gentleman Image and Etiquette" and many other exclusive courses to improve the safety and service level of students in an all-round way .
The third phase
50 into 20
Invite members of the honor guard of the retired national flag class to carry out quality development training for the trainees. In the sonorous step and loud slogans, they exercise firm will and improve their spirits.
Skyline series of service training empowers students with Xiamen Airlines' service innovation achievements, and inherits Xiamen Airlines' service connotation of "exquisite beauty".
The elite training of the Chinese branch of the Dutch International Steward Academy is the core part of the training of "Sky Gentlemen". The integration of international vision and ultimate service spirit with Xiamen Airlines' services has continuously enriched the connotation of "Sky Gentlemen".
Next, let's take a look at the "highlight" of the "Gentleman of Skyrim" training.
Elite training, the ultimate ingenuity
Holland International Butler Academy is regarded as the world's leading professional butler training institution. At the final stage of training for gentlemen in the sky, Xiamen Airlines' flight attendant department invited the Dutch International Steward Academy (China) to carry out customized training for the trainees and broaden their international horizons.
At the opening ceremony, Secretary Fan Hong, on behalf of the department, sent a message to the trainees of "Gentlemen of Skyrim", hoping that everyone will be positioned as the “sunshine image of a modest gentleman with an'Oriental temperament' and a warm gentleman with an'international standard'” and strive for excellence in the training. , Comprehensively improve comprehensive capabilities. At the same time, she put forward two expectations for the Gentlemen of Skyrim students: First, based on a dual starting point, tap the potential of the brand with a "double cycle" model. With a higher structure and vision, benchmarking with international advanced vision, integrating Chinese charm into professional services, digging deep into the brand's in-depth connotation, and letting the reputation of "Sky Gentleman" help tell the "truthful service story" of Xiamen Airlines cabin.
The second is to build a foothold in a new stage and achieve an excellent transformation from a "cheeker" to a "leader". Incorporating the “special zone spirit” of “dare to be the first” and the “gentleness” of Chinese culture into the essence of Xiamen Airlines’ service, we will become a leader in the industry and lead the service brand in the new stage of development. Promote.
In the one-week course, the training director Huang Yiyao of the Chinese branch of the Netherlands International Steward Academy, French tutor Julien Pierre Chaveneau, Taiwan tutor Karen Xiao, aesthetic tutor Li Qianru and other senior faculty members, brought lessons for the "Gentleman of Sky" students. From an introduction to butler service experience and service creativity, from a rich heart and a humble attitude to a meticulous appearance, from the practical operation and application of the butler log to the special training of various service skills, helping students better master the richness of the butler service Connotation, conserving elegance, inheriting the craftsman spirit of pursuing the ultimate excellence.
At the closing ceremony, 20 "Skyline Gentlemen" passed the theoretical and practical assessments and reported their results in the form of group presentations. Tianji Gentleman integrates the spirit of butler service pursuit of ultimate service with cabin service, creates a warm system service experience for passengers through innovative service product design, and interprets the service "peak" of emotional link and the "final value" of warmth and lasting service.
The badge is added and ready to go
The badge is added, and the outfit is ready to be sent. At the end of the class, Mr. Zhu and the leaders and guests awarded the “One-star Butler” certificate and emblem certified by the International Professional Butler Alliance for the first phase of “Gentlemen of Skyline”, and congratulated the gentleman of Skyline who passed the examination and received the badge. President Zhu also put forward three expectations for the first issue of "Gentlemen of Sky", and hope that all of you "Gentlemen of Sky" will:
One is to always keep in mind the belief of "Why we start", and show the "highest standard" of the gentleman of Skyrim with solid and excellent skills.
Keep in mind the mission of Xiamen Airlines in the new era of "helping more people walk the world", handle the relationship between safety and service, and firmly adhere to the lifeline of the "safe cabin" to lay a solid foundation for the skills of the Skyline brand.
Second, we always adhere to the principle of "Passenger First", in order to touch the feelings of customers, and show the "best service" of the gentleman of the sky.
always uphold the principle of passenger supremacy, learn to practice the "carry service culture purpose", integrate international experience, Chinese culture and Fujian characteristics into professional services, and use the "best service" of Tiantian gentlemen to give back to customers from all directions.
The third is to strictly abide by the requirements of "discipline and rules" at all times, and show the "best image" of the gentleman of the sky with a strict and pragmatic style.
Strictly abide by the "three principles and five disciplines", set a good example, grasp the "three bases", integrate the spiritual awareness of "good style" into the cultural genes of the gentleman team, and integrate the brand image of "exquisite beauty" into the gentleman service With the best style and image, his spiritual bloodline shows the oriental style exclusive to the gentleman of the sky.
The new era requires new responsibilities, and the new journey calls for new deeds. General Secretary Xi once said, "There is sunshine in my heart, and strength under my feet." Gentleman Tiantian is synonymous with "sunshine, self-confidence, and power." As the "vanguard" of China's service brands, "Sky Gentleman" will demonstrate the profound heritage of Xiamen Airlines with its excellent service and first-class image, and help the company build an international service brand and move towards the "world aviation service brand benchmark".
The presentation and improvement of project quality by high-end services are being valued by more real estate companies. Recently, China Railway Construction Property Management Co., Ltd. and the Netherlands International Housekeeper Academy (China) have reached a brand cooperation, and will use Guiyang Railway Construction City and Chengdu Xipai Huanhua The two projects are pilot projects to carry out long-term and in-depth butler service concept training and service team building.
With the continuous economic development of Changzhou and its access to the international metropolitan area, the definition of quality housing has also undergone a qualitative leap. People no longer only satisfy the improvement of hard conditions such as facades, decorations, and house types, but pay more and more attention to the complete improvement of the "life chain" to conform to the wave of international quality housing—service first, housing second, software first, hardware second.